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Providing High Quality

Home Care

In Hammersmith, Fulham and Chiswick.
Personalised care, in the comfort and safety at home.

  • Reliable
  • Trusted
  • Trained & Engaged Care Givers
  • Personal experience
  • Global Brand

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Globally Recognised

Our story

we help build long-lasting and meaningful relationships between clients and their caregivers by striving to provide them with the same Caregiver for each visit.

“Care that is second to none”

Maddy and her team at Home Instead looked after my aunt in her own Home in the last few weeks of her life. She not only received care that was second to none, but also greatly enjoyed the company of these lovely people. I would not hesitate to recommend them.

Sylvia M

“ Real feeling of assurance”

There is a real feeling of assurance that the person you love and care for is being taken care of in your absence. That’s what Home Instead does. My aunt hates to see her CAREGivers go. There are times she probably would like to see them more than me.

Ryan K

“ We feel very well supported”

I am so grateful for the support you give to Mum and myself. Without you there’s no doubt mum would be in a care home. I appreciate every visit and phone call. We feel very well supported. Thank you to you all.

Ruth W

Our services


From giving you a hand with the weekly shop, accompanying you to your doctor’s appointment or to your favourite social group or event

Home Help

Covers all aspects of house-keeping to help you to live well in your home environment so that it remains clean, tidy and safe.

Personal Care

Whether it’s help with dressing, bathing, or assistance with meals and medication, can make a big difference to your quality of life.

Dementia and Alzheimer’s care

Providing the highest quality of home care and the latest insights from leading global experts to help your loved one cope with the condition.

Palliative care end of life care

Expertly trained to support clients and their families to make sure your loved one is comfortable in the final months or days.

Live-In Care

A live-in caregiver is available not only as a companion, but as a source of comfort and care, day and night.

Respite Emergency home care

short-term passage of care which are routine/scheduled or unplanned, depending largely on circumstances.

Common Questions

What are the benefits of home care?

We believe care should be about having a choice and planning ahead, not about reacting to a situation or development. Sadly, all too often, accidents in the home and sudden illness are often the reason that kick starts the ‘care conversation’, often resulting in a rushed and unsuitable care decision. 71% of people would rather grow old in their own homes, but due to our society’s often ‘reactive’ approach to care, it doesn’t always work out that way. Addressing care, providing support, before it’s needed is the best way to avoid this. We’re here to help you do that.

How are we different?
When it comes to care, there’s no one-size-fits-all approach, so we don’t offer one. People are different, so we are different. It’s as simple as that. Every tiny detail of every service we offer is tailored to the needs of the person needing care, but also their close family.

Our care at home services are wide ranging. Some people simply need help outside of the home, such as when they go shopping. Others may need help with personal care including: bathing, dressing, and enjoying nutritious meals. Our care and support also takes into account life changing or long term illnesses such as dementia, Parkinson’s and many others. Finally, many people we support simply want company and conversation due to loneliness, recent bereavement or for a new friend.

Is home care right for me?

If you are happy living at home, but may need some extra help with certain things, and don’t have any specific medical requirements which require nursing, then home care might be right for you!

How can you ensure that I receive a Care Pro that I like?
Our award-winning care comes down to our team of trained and experienced Care Pros. We take time to select empathetic, enthusiastic people with a big hearts and warm, friendly natures, who want to build positive caring relationships with their clients. We make sure that we choose people who have a range of interests whether it is following a football team, enjoying gentle walks, or painting, crochet and craft making. Whatever it is that floats your boat and, we’ll find the right person to support you to become your chosen companion.
Is home care more expensive than residential care homes?
You don’t need us to tell you that some care options are often perceived as expensive. But that doesn’t mean all of them are. Home care can be a service you pay for at your choosing. You decide the level of care and support you need, as long as you want it – you only pay for the one to one care you receive rather than paying a care home provider to fund care which is shared across many individuals. When looking at it that way, home care makes for a smarter investment than residential care. Compare care home costs with home care here.
What is Non-medical Care?

Home Instead provides non-medical care which means anything that doesn’t involve nursing intervention, such as administering injections, changing wound dressings, and taking vital sign measurements.

What is Residential Care?

Residential care involves someone leaving their home and belongings to relocate into a facility dedicated to round the clock care. Residential arrangements can vary from being able to come and go as you please to more custodial, where residents are protected from any potential safeguarding event.

What is Social Care?

Social care consists of services which support people with needs arising from illness, disability, old age or poverty. Social care can include domiciliary care, day centre provision, provision of equipment and housing options with varying levels of care. Social care is under pressure from a lack of funding and is not free at the point of use as is the case with NHS healthcare.

What is dementia?
Dementia is a progressive illness and is caused when the brain is damaged by diseases such as Alzheimer’s disease or strokes. There are different types of dementia but in the main, dementia is caused by a disorder of the brain caused by disease or injury and is marked by memory problems, personality changes and impaired reasoning. Diagnosis usually takes time but the earlier this happens the more chance there is of receiving help and support.
Is home care right for me and my family?

If you are considering care for yourself, do you: wish to remain living happily at home continuing to make happy memories in familiar surroundings, live largely unsupported but need some extra support around some key activities of daily living, or need help with doing certain things in the home to live safely and independently? Then home care might be right for you!

If you are thinking about care for your family member, are you: struggling to provide support yourself due to time, work, a lack of proximity to your loved one, or other pressures, looking for the time spent with you to be sociable and fun, enjoying the close bonds that come with family and friendships, concerned about the long term costs associated with residential care? Then home care might be the right option for your family.

Globally Recognised

Fully personalised to meet individual needs with dedicated and professional senior care.