Get in touch today (020) 8746 1213

Website Privacy Policy

Home Instead network is a nationwide franchise network and each
office operating under the Home Instead brand is independently owned and
operated. The right to operate and to licence others to operate a Home Instead
business in the UK belongs to Home Instead Limited, a company registered in
England & Wales.

St. Michael’s Care LTD t/a Home Instead Hammersmith &
Chiswick is a limited company registered in the UK with registered number
07757756. Our registered office is at 186 Sutton Ct Rd, Chiswick, London W4

All references to ‘We’ or ‘Us’ in this Promise are references to Home Instead Limited only. For information about
how our franchised offices collect and use personal information, please refer
to a separate Promise which can be found on each office’s own page.

This Privacy Promise describes how we collect and use personal
information about you in accordance with the General Data Protection Regulation
(GDPR) and Data Protection Act 2018. We are committed to protecting the privacy
and security of your personal information.

This website is not intended for children and we do not
knowingly collect data relating to children.

Our promise to you:

We will comply with data protection law when it comes to the
processing of your data. This says that the personal information we hold about
you must be:

1.    Used lawfully, fairly and in a transparent way.

2.    Collected only for valid purposes that we have clearly explained
to you and not used in any way that is incompatible with those purposes.

3.    Relevant to the purposes we have told you about and limited only
to those purposes.

4.    Accurate and kept up to date.

5.    Kept only as long as necessary for the purposes we have told you

6.    Kept securely.

How to Contact Us

You can always contact Us by:

Telephoning us

020 8746 1213

Sending us an email to

What information we collect about you and

about provision of care services

If you are enquiring about the services and complete the enquiry form, we
record the following information about you and/or the individual who may be
requiring our services:

– Name and surname;

– Contact details such as email address, telephone number;
postal address including postcode;

– The relationship of the individual completing the enquiry form
to the potential recipient of our services;

– Any requirements of the potential recipient of the services
including any medical and/or health conditions;

– Brief details of any other individual or pet residing at the
address where services are required (e.g. relationship to the individual
requiring the services and age).

We collect the above data for the purposes of matching you with
the right Care Manager and provide tailored services for you..

‘Save for Later’ function ‘ this is a function which allows you
to save your form without submitting it to us. If you use this feature, your
partially completed form will be saved to our database and you will receive an
email with a randomly generated link which you can use to retrieve the form and
continue to complete it.  If you do not retrieve your form within 8 weeks
of the date when it was saved, all data will be automatically deleted from our

Enquiries about Live In Care Jobs

All enquiries in relation to live-in roles are managed by our
subsidiary Home Instead SC Ltd trading as SuperCarers (Registered No.:
12580451) and whose registered office address is at Unit 2, Walnut Tree
Business Centre, Walnut Tree Farm, Lower Stretton, Warrington, Cheshire WA4 4PG

Once you click the ‘Submit’ button, your information will go directly to
SuperCarers, who will contact to discuss your interest.  For information
about how SuperCarers will use your personal data please refer to .


Helping to improve the employee experience

We will use the information you have submitted via this form for the purposes of
analysing aggregate data of all leavers from Home Instead. This will enable us
to identify trends or issues in terms of our recruitment and employment
processes. You should note that whilst we do not ask you to provide any
identifiable information, there is a possibility due to the nature of your
answers or indeed the way the form is configured and shared with you, it is
possible we could identify you any information inputted into the form.

When someone has left our Office we use existing employee records to generate a
unique form that includes certain information (e.g. your date of birth, the
Franchise Office you have left, length of service, gender, etc.). This enables
us to analyse certain demographics of our employees across the business, but as
already confirmed, we do not use this data, the form or your answers for the
purposes of identifying you and your data will be added to a large collection
of anonymous information from our other leavers.

Once you have completed the form the information will be sent to our form
management software which will store your answers and other information
relating to your specific form. This information will then be exported from the
system and then used by our recruitment team along with other responses from
other leavers and will be processed in aggregated/anonymised form. We will only
keep your data for as long as it is lawful for us to do so, so once the data
has been analysed and we have documented any trends or conclusions from the
aggregate data, we will delete the data from both our form management software
and any separate exports of the data. In no way will the data be used to
identify you or contact you further, or passed to your Franchised Office.

Completion of the form is completely voluntary and you may contact us at any
time should you have any questions about the form, or our processing of any
information you might submit or if you have any questions about your data
protection rights. You will find more information about how we process personal
data in our privacy promises – you may still have a copy of your employee
privacy promise or you can view our privacy policy on our website (
which includes information about how you can exercise your rights, or contact
us further.


Using Contact Us function

If you complete a CONTACT US form, we collect the following information:

– Your name and surname;

– Email address / Telephone number;

– Type of Enquiry.

We will use the above information, in order to respond to your query.

If you contact us by email and telephone, we will only collect
and process the personal data which you provide to us and it shall only be used
for the purposes for which you provide your personal data to us.  For
example, if you contact us with an enquiry about the provision of care, we may
take your details to forward them to one of our local Home Instead offices
only.  We will not retain your data or use your data for any other


When visiting our website you will have the option to subscribe
to receive educational and promotional material from us and your Local
Franchised Office. We will only send you promotional marketing and educational
material if you have subscribed to receive it. You will have the opportunity to
specify how you wish to receive such material and we will only contact you by
the means you have specified, i.e. email, mobile, landline or all contact
options. You will have the opportunity to unsubscribe from all or some of the
marketing material at any time. If you wish to unsubscribe, simply choose the
Unsubscribe option or contact us and let us know that you no longer wish to be
on our mailing list.

We will only use your personal data for marketing purposes for
as long as you consent to receiving such communications from us and until you

Your information is safe with us and we will not share your
personal data for marketing purposes with any third party other than as
specified in this policy.

How long we keep your data

We will only retain your personal information for as long as
necessary to fulfil the purposes we collected it for, including for the
purposes of satisfying any legal, accounting, or reporting requirements.

If you have used the ‘Save for Later’ function you will have 8
weeks from the date on which you saved your form to retrieve it, complete it
and submit it to us. If you do not retrieve and submit your form during this
period, your data will be deleted automatically upon the expiry of 8 weeks.

For all data submitted to us via our website, we will keep your
details for a period of 6 months from the date of submission. Upon expiry of
that period, your data will be automatically anonymised. Please note that where
we have shared your data with our franchised offices, your data held by the
franchised offices will be subject to their own terms and conditions.

Where Your Data is stored

Your data will be stored on our secure servers currently located
in Manchester, Dublin and Amsterdam.

We do not transfer your data outside of the European Economic
Area and use UK or European data centres.

Your Rights

Because the data we hold about you is your data, you have the
following rights in respect of the personal data we hold about you:

1.    Right to Access ‘ this means that you can ask
us for a copy of all personal data we hold about you. This enables you to
receive a copy of the personal information we hold about you and to check that
we are lawfully processing it.

2.    Correction Right ‘ if you believe that any of
the information we hold about you is incorrect or out of date, you have the
right to correct such information by providing us with the correct up to date
information. In addition, you can ask us to delete the incorrect or out of date
information and we will be happy to do so unless we are prevented from doing so
by law or regulation.

3.    Right to be Forgotten ‘ this enables you to ask us
to delete or remove personal information where there is no good reason for us
continuing to process it. Please note that where we are obliged to keep your
personal data because of a regulatory or legal requirement, we will not be able
to delete the data and must continue to retain it.

4.    Right to Restrict Processing ‘ in some limited
circumstances you have the right to restrict the processing of your data.

5.    Right of Objection to Processing ‘ you
have the right to object to us using your data for direct marketing purposes
and to profiling.

6.    Right of Data Portability ‘ you have the right to
request a copy of the personal data we hold about you in a commonly used and
machine-readable format. We can provide your data either to you or to such
other third party as you specify in your request.

7.    Automated Decision-Making Objection Right ‘
automated decision-making is where a decision is made entirely by technological
means without human intervention. We don’t use or rely on automated

If you would like to exercise any of the above rights, please
contact (preferably in writing) our Privacy Champion using the contact details

Right to Complain

If you have any concerns about our handling of your personal data, you have the
right to lodge a complaint with the Information Commissioner’s Office (‘ICO’)
by visiting or
telephoning the ICO helpline on 
0303 123 1113.


Our website uses cookies to distinguish you from other users of our website. This
helps us to provide you with a good experience when you browse our website and
also allows us to improve our site. For detailed information on the cookies we
use and the purposes for which we use them see our 

Changes to this privacy policy

We keep our Promise under regular review. This Privacy Promise
was last updated in November 2020.

If you have any questions about this privacy notice, please contact our Privacy

Globally Recognised